Terms and Conditions

About Pois Online Store

Pois Online Store is the official store from the multiplatform Pois.pt and is mainly focused on the LGBT+ community.
Telephone: +351 915757080
Email: contacto@pois.pt


We undertake to comply with all current legislation on distance selling and
e-commerce, namely the Decree-Laws
143/2001 and 07/2004, as well as other legal provisions that apply
to this type of commerce.

     Returns & Refound

You can return all the items you bought within 30 days for any reason. We
replace the product or make a full refund of the
amount paid.


Because confidentiality is one of our priorities, we are committed to
keeping all of our customers' data confidential and not provide it to
third parties or to disclose it by any other means. In addition, all our
products are packaged discreetly, with no references to the content or its
origin. The sender will go on behalf of
of Nelson de Pina Farrim, thus ensuring total discretion.


Pois, reserves the right to change prices and specifications without prior
notice, however, if this change affects your order we will contact you by

     Offers and Advertising

All orders may contain (in addition to the products purchased) advertising,
from the partnerships established by Pois or contain
discount cards with a code for your next purchase,
in our store.

     Delivery Times

The expedition takes place two times every week: on Mondays and Thursdays.

Pois Online Store guaranties three or more types of expedition for it's deliveries. Having that in mind, the expected delivery times will be as follow, counting from one of the expedition days and in accordance with the type of delivery:

  • CTT - Normal Mail :
    • 3 working days for deliveries in Portugal
    • 5 working days for deliveries in Europe
    • 7 working days for deliveries in the Rest of the World
  • CTT - Fast Mail :
    • up to 2 working days for deliveries in Portugal
    • up to 3 working days for deliveries in Europe
    • up to 5 working days for deliveries in the Rest of the World
  • CTT – Green Mail:
    • 1-2 working days for deliveries in Portugal
  • FedEX - International Priority
    •  delivery on the next day in Europe
    •  up to 2 working days to the Rest of the World (still adding this solution)
  • FedEx - International Economy
    • up to 4 working days to all the world (may change accordingly to the zone)

Even so, Pois has to inform it's costumers that this expected delivery times may change or take longer due to the post offices from Portugal and your country, holidays or other motives we cannot control.

     Payment Methods

  1. Bank Transfer
    Bank: ActivoBank
    Nome: Nelson de Pina Farrim
    IBAN: PT50 0023 0000 4541 8723 1249 4
  2. PayPal
  3. Multibank/ MBWay card (via PayPal secure payment)

Minimum order value of 5€.

     Stock Break

All items available at www.store.nelsonf.sg-host.com are in stock. If there is
a break or failure stock from any ordered item, we will send you an email
indicating the new delivery date.

     Cancellation of Orders

The Customer can always cancel his order before being shipped, between
any of the expedition dates indicated.

     Acceptance of Contract

All requests made by you are subject to the right of admission, we can
choose not to accept your request.

     Situations Beyond our Control

We are not responsible for any failure or delay in compliance to any of our
obligations if this failure is caused by a situation beyond our control and is
compromised by third parties.

     Accept subscription to Newsletter by Pois,pt multiplatform

When you register on our website, you automatically subscribe to
newsletter and news. In order not to activate this feature,
simply remove the visa in the respective icons or cancel via
email to contacto@pois.pt